Not Seeing Our Emails ?? (How to Fix It)
- robin foster
- Sep 18
- 3 min read
Welcome to Sunnyside Common Sense!
This online community newspaper has been active for about a year now and over 500 items have been written. I publish the paper five days a week, Monday – Friday, and try to write or find items that are of interest to Bonita-Sunnyside and the surrounding communities.
Here’s a sampling of some items that were published:
(06.05.25)
All Aboard! (06.03.25)
Man Finds Heartfelt Note in Mailbox From Firefighters Who Saved His Home During Palisades Fire (02.12.25)
Approximately one year ago, you signed a form requesting to be emailed the Sunnyside Common Sense online newspaper. Some of you have mentioned that you are not receiving the newspaper that is sent in a daily email. You should receive one email each day with three news items inside. We have discovered that though the emails have been sent, your email provider is blocking them before they arrive in your box.
Why You’re Not Seeing Our Emails (and How to Fix It)
Email providers like Gmail, Cox, and Yahoo have filters in place to protect you from spam. But sometimes, those filters can get a little too strict and send legit messages (like ours!) to your Spam, Promotions, or Junk folders by mistake.
This doesn’t mean we’re spamming you — it just means these systems are being extra cautious.
The good news: You can easily fix this in just a few steps. Once you do, you’ll never miss out on our updates again!
See the instructions below to make sure you don’t miss a single email in the future. Find your email provider below and follow the simple directions!
Email Instructions:
Here’s What You Need To Do (In Simple Terms)
For each email provider, you’ll want to:
Mark our emails as safe
Move them to your Primary/Inbox folder
Add our email to your Contacts or Safe Senders list
Gmail Instructions (for @gmail.com users)
Step-by-Step:
Check Spam or Promotions
Go to Gmail.
On the left sidebar, click on “Spam” or “Promotions.”
Look for any emails from us (e.g., updates from our website or blog).
Mark as Not Spam
Open the email.
At the top, click “Report not spam” — this moves it to your inbox.
Drag to Primary Tab
If it's in Promotions, drag the email to the Primary tab.
Gmail will ask: "Do this for future messages?" Click Yes
Add to Contacts
Hover over our sender name/email at the top of the email.
Click “Add to Contacts.”
Cox Email Instructions (for @cox.net users)
Step-by-Step:
Log into Cox WebMailGo to: https://webmail.cox.net
Check Your Spam Folder
On the left, click on “Spam” or “Junk.”
Find any emails from us.
Mark as Not Spam
Open the email.
Click the “Not Spam” button or “Move to Inbox.”
Add to Address Book
Click on the sender’s name/email.
Select “Add to Address Book.”
Save it to your contacts — this helps future emails go straight to your inbox!
Yahoo Mail Instructions (for @yahoo.com users)
Step-by-Step:
Check Spam Folder
Go to your Yahoo inbox.
On the left, click “Spam.”
Look for emails from us.
Mark as Not Spam
Open the email.
Click “Not Spam” at the top — it’ll be moved to your inbox.
Add to Contacts
Open the email.
Hover over the sender’s name or click the three dots in the corner.
Choose “Add to Contacts” or “Add sender to contacts.”
Create a Filter (Optional but Helpful)
Click the gear icon > More Settings
Go to Filters > Add New Filter
Name it something like “Genesis Emails”
Under “From,” enter our email address (e.g., info@yourwebsite.com)
Set it to always go to Inbox
Click Save
Final Tip
Make sure you open, read, or click in our emails when you see them — this tells your email provider that you actually want our content!
Thank you for being a Sunnyside Common Sense subscriber. Please tell your friends and family and share on social media. We are currently on FaceBook and will soon be on Instagram.
Best!
Susan Heavilin, Editor
Sunnyside Common Sense
